Following on from the disruption to the share drives on Tuesday morning last week, there will be further outage this evening (31st August 2010) from 17:30 through till tomorrow 07:30 to resolve a number of issues.

Please logout and shutdown your office computer this evening BEFORE 17:30.

Some systems might not be working this morning (24th August 2010) due to a technical issue that occurred last light. The issue was a result of planned maintenance work commenced at 20:00 last night. It did not go as planned. ITS Infrastructure staff worked through the night to resolve the issue.

Update: 

Majority of services are now fully operational and work is underway to resolve issues identified. There will be a further update at 16:00 today.

If you are still experiencing difficulty accessing IT services and you have already restarted your computer, please contact ITS Service Desk via email (if possible) ithelp@lincoln.ac.nz or by phone on ext: 8048.
 
Thanks again for your co-operation and apologies for any inconvenience experienced.

Access to LUCAS has been restored, as at 9.55am. We apologise for any inconvenience this outage may have caused.

As a result of an unplanned outage to our Internet Services on Monday 26th July, our service provider SNAP Internet are planning maintenance work to improve resilience.

Linkworks have advised us of a power outage that will affect the following area:

There will be a power shutdown in Hilgendorf on the 4th floor from 7.30am till 8.30am, Wednesday 21 July. Note also that all the power for Hilgendorf 319 will have to be shut off

There is a technical issue with our Learning Management System, Learn (aka Moodle), and service is intermittently unavailable.

There will be a further update within the hour as our engineers are working to resolve the issue.
 
Many thanks for your co-operation and apologies for any inconvenience experienced.

There will be a scheduled outage of the servers that provide H:, S:, and U: drives on Monday 21st June between 5pm and 7pm.

Users attempting to connect to Conexa are currently getting a "404 Page not found" error. A high priority call has been logged with the provider of this service and we will let you know as soon as access has been restored.

On Saturday afternoon part of the software that provides Learn to students failed; as this was a partial failure Learn did not fail over to our backup server.

When one of our engineers became aware of the outage steps were taken to fix the problem. This incident is now being reviewed to see if our systems and support processes can be improved to better address such issues.

We appreciate that this occurred during a heavy period of exam preparation and we apologise for any inconvenience this may have caused.

The work previously scheduled for  6.00pm Tuesday 15th June has been brought forward to this coming Sunday, the 13th, between 8.30am and 10.00am. The scope of work has been increased and there WILL NOW BE an outage to on-campus Web browsing between 8.30am and 10.00am ON SUNDAY.

This morning at around 10:00 we experienced a minor technical issue with our Email System. This will have affected connectivity to Outlook and OWA (Outlook Web Access). If you continue to have connectivity or error messages after this time, it is recommended that you restart your Outlook client.

The technical issue with our Learning Management System, Learn aka Moodle, has been resolved.