BMGT 322

Accommodation Management

Course overview

A study of the underlying concepts of accommodation management. This focuses on reservations (and the consequential impact on house operations including guest services) and revenue management.

Course information

Prerequisites and Restrictions You must satisfy the following requirement(s):
  • a minimum of 60 credit point(s) from the course(s) specified below
  • a minimum of 60 credit point(s) from the course(s) specified below
  • any level 200 course
  • any level 300 course


  • restriction Hotel and Institutional Management Analysis, MGMT-313

Credits 15
Domestic fees $773.00

What you will learn

After successfully completing this course, you’ll be able to:

  1. Confidently explain the inter-relationship of all operational areas of a hotel, and the specific role that Rooms Division plays.
  2. Critique the complexities of managing accommodation operations.
  3. Review then analyse the structure of the reservation process, then evaluate guest services required to support accommodation management.
  4. Critically evaluate and analyse a range of financial and non-financial reports related to accommodation management.
  5. Make qualitative and quantitative judgements on maximising room revenue that include rate structure.
  6. Critically review the global business environment, then evaluate business cycles and trends relevant to accommodation management.
  7. Use research and critique best practice industry management techniques regarding accommodation management.
  8. Evaluate the commercial nature of the hotel industry, including corporate social responsibility.

Course examiners

Anthony Brien

Associate Professor Anthony Brien

Associate Professor

Department of Global Value Chains and Trade