An examination of the theories, philosophies, quantitative and qualitative techniques used to manage, monitor and control quality in modern organisations.
|Prerequisites and Restrictions|| You must satisfy the following requirement(s):
What you will learn
After successfully completing this course, you’ll be able to:
- Describe the elements of a modern quality system and their contribution to management objectives
- Apply modern process measurement and analysis tools and techniques to drive continual improvement
- Apply a variety of managerial tools and techniques to lead an organisation to superior performance
- Analyse an organisation using the NZBE Criteria, assess the status of their overall management systems and identify improvement opportunities.
Dr Robert Radics
Department of Global Value Chains and Trade[email protected]