Student Information

The University is committed to supporting the academic success of all our students and ensuring that the semester proceeds as normally as possible

Regardless of the alert level, all course material will be available online via Akoraka |Learn

  • Akoraka |Learn remains the main place for all course information.
  • Any course updates or changes will be communicated via Akoraka |Learn
  • You are encouraged to check Akoraka |Learn for details and changes on individual courses.  
  • If you have any questions or require more information, please contact your course examiners.
Exams and assessments
  • All exams, assessments, or alternative assessments scheduled in semester are online, with exceptions being labs or similar types of assessments.
  • Guidelines for in-term tests and exams are available on Akoraka |Learn under exams and assessments.

What you need to know about teaching and assessments activities

Akoraka |Learn remains your central point of information and contact for all course outlines and updates.

Check you can access Akoraka |Learn on your device

So that we know you can access all assessment online via Akoraka |Learn wherever you are located, please answer these questions:

  1. Do you have your own device?
  2. Does your device have a webcam or microphone?
  3. Do you have an internet connection?
  4. Can you view this YouTube video?

If you answer “no” to any of these questions, or you experience any problems with your device or internet connection, please review this Online Technology Health Check for guidance on how to resolve common problems.

If you are still experiencing technical difficulties which prevent you from working or learning online, IT Services is available to assist, Monday – Friday, 8.30am-4.30pm:

  • Log your query or problem and view frequently asked questions any time on the IT Service Portal (important to include your student ID, name and contact phone number).
  • Phone: +64 3 423 0100 or Free phone: 0800 10 60 10 (NZ only).
Forgotten your Akoraka|Learn password?

If you are unable to log into Akoraka |Learn or have forgotten your password, you can phone +64 3 423 0100 or email IT Help . For any other IT issues you can log a request in the Service Portal.

Tips on studying remotely

Studying remotely comes with great opportunities to upskill (with time management, self-directed study and online tools). It can come with unique challenges as well. These five tips will help you succeed when studying in an online environment.

Details and support contacts

Lincoln University is all about you, and we are doing everything we can to make sure your learning programme proceeds as normally as possible.

Financial and technology assistance

Alert level changes can put unexpected, additional demands on students’ financial circumstances. It’s important to let us know if COVID-19 has impacted your financial situation and is preventing you from doing things like connecting with your loved ones, eating well, researching or studying to the best of your abilities.

There is a Financial Assistance Fund managed by the LU Students’ Association that supports eligible students with a range of needs to ensure you can maintain an acceptable standard of student life. If you are unsure if you qualify for financial help, we encourage you to contact LUSA.

Contact Kate Lindsay, LUSA Advocacy and Voice if you would like to discuss your financial circumstances in confidence. Phone 03 423 0582 or email [email protected].

Contact the Wellbeing team if you require support with accessing food or groceries. Email: [email protected] or Ph/txt: 021 589 475; mail: [email protected] or contact Victoria Askin, ph/txt: 022 126 7885. 

StudyLink student loans and allowances

You will continue to get regular Student Allowance and Student Loan living costs payments if you are enrolled and studying. Answers to questions about Student Allowance and living cost payments can be found on the StudyLink website, this includes emergency assistance

IT Support

Microsoft Office 365 can be downloaded free for all registered Lincoln Students. It is a cloud-based email service provided through a partnership between the University and Microsoft. Information on your LU email and OneDrive is available on the Lincoln University ITS website.

A full list of all the ITS resources available to students can be found here, including information on accessing LEARN. If you are unable to find an appropriate solution please contact IT Services. You can can also phone +64 3 423 0100 or email IT Help.


The library is open under Alert Level 1 and 2, with extended hours available during the exam period. Online library services are on the LTL website or from the Akoraka |Learn homepage. AskLive chat on the LTL website is a quick way to ask any questions. Students can also book an online meeting with a learning advisor here.

Learning Support

During Lockdown Learning, Teaching and Library are offering a wide variety of online learning support services to help you with your study and assignments.

They can assist you with learning and study skills, careers and CVs, writing, maths and stats, English language, referencing and EndNote, and more.

  • AskLive chat service for quick questions and help accessing online resources.
  • Online Workshops are still being offered
  • Online drop-ins on Zoom for quick questions every weekday 10.30-11.30am no appointments needed
  • Online appointments 30 minutes each, groups with the same assignments welcome
  • Studying remotely Tips on how to best set up your home environment and manage your study away from campus
  • Inclusive Education can be contacted at [email protected] if you have any queries about support for disabilities, injuries and illnesses.

For general advice and access to all online support, the Learning, Teaching and Library website  has a wide range of tips and advice to assist you including digital versions of all our handouts.

Labs and field trips

Refer to Akoraka |Learn for details.

Blanket impairment

Due to the impact of COVID-19, we are applying a university-wide blanket impairment for Semester 2 assessments. In other words, you do not need to request an aegrotat for a mild impairment, as it applies automatically to all students. This includes requests for extensions, which will be granted directly by course examiners.

We’ll finalise the marks for each course in the context of all students experiencing a mild to moderate impairment throughout the semester. Those who have experienced moderate or severe impairment can still apply for a COVID-19 aegrotat.


LUSA course student representatives are available for each course. Contacts can be found on the Akoraka |Learn course site, or ask your course examiner or email the Student Advocacy and Voice representative from LUSA at [email protected].

International student support

International students can contact our International Student Advisors, Denise Pelvin or Dee HannamSee offshore student support on LEARN.

Student Administration

Student Administration services such as scholarships, enrolment, course changes can be accessed by emailing [email protected]

Student visa information

To keep updated on travel restrictions and visa information, visit the Immigration New Zealand website.


Guidelines for exams and assessments

Email [email protected] with all enquiries, concerns or travel plans

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