Student Information

The University is committed to supporting the academic success of all our students.

What you need to know about teaching and assessments activities

Akoraka |Learn remains your central point of information and contact for all course outlines and updates.

Check you can access Akoraka |Learn on your device

So that we know you can access all assessments online via Akoraka |Learn wherever you are located, please answer these questions:

  1. Do you have your own device?
  2. Does your device have a webcam or microphone?
  3. Do you have an internet connection?
  4. Can you view this YouTube video?

If you answer “no” to any of these questions, or you experience any problems with your device or internet connection, please review this Online Technology Health Check for guidance on how to resolve common problems.

If you are still experiencing technical difficulties which prevent you from working or learning online, IT Services is available to assist, Monday – Friday, 8.30am-4.30pm:

  • Log your query or problem and view frequently asked questions at any time on the IT Service Portal (important to include your student ID, name and contact phone number).
  • Phone: +64 3 423 0100 or Free phone: 0800 10 60 10 (NZ only).
Forgotten your Akoraka|Learn password?

If you are unable to log into Akoraka |Learn or have forgotten your password, you can phone +64 3 423 0100 or email IT Help . For any other IT issues you can log a request in the Service Portal.

Tips on studying remotely

Studying remotely comes with great opportunities to upskill (with time management, self-directed study and online tools). It can come with unique challenges as well. These tips will help you succeed when studying in an online environment.

Details and support contacts

Lincoln University is all about you, and we are doing everything we can to make sure your learning programme proceeds as normally as possible.

Financial and technology assistance

It’s important to let us know if COVID-19 is impacting your financial situation and is preventing you from doing things like connecting with your loved ones, eating well, researching or studying to the best of your abilities.

There is a Financial Assistance Fund managed by the LU Students’ Association that supports eligible students with a range of needs to ensure you can maintain an acceptable standard of student life. If you are unsure if you qualify for financial help, we encourage you to contact LUSA.

Contact Kate Lindsay, LUSA Advocacy and Voice if you would like to discuss your financial circumstances in confidence. Phone 03 423 0582 or email

Contact the Wellbeing team if you require support with accessing food or groceries. Email: or Ph/txt: 021 589 475; mail: or contact Victoria Askin, ph/txt: 022 126 7885. 

StudyLink student loans and allowances

You will continue to get regular Student Allowance and Student Loan living costs payments if you are enrolled and studying. Answers to questions about Student Allowance and living cost payments can be found on the StudyLink website, this includes emergency assistance

IT Support

Microsoft Office 365 can be downloaded free for all registered Lincoln Students. It is a cloud-based email service provided through a partnership between the University and Microsoft. Information on your LU email and OneDrive is available on the Lincoln University ITS website.

A full list of all the ITS resources available to students can be found here, including information on accessing LEARN. If you are unable to find an appropriate solution please contact IT Services. You can can also phone +64 3 423 0100 or email IT Help.


The library remains open, with extended hours available during the exam period. Online library services are on the LTL website or from the Akoraka |Learn homepage. AskLive chat on the LTL website is a quick way to ask any questions. Students can also book an online meeting with a learning advisor here.

Learning Support

The Learning, Teaching and Library offer a wide variety of online learning support services to help you with your study and assignments.

They can assist you with learning and study skills, careers and CVs, writing, maths and stats, English language, referencing and EndNote, and more.

  • AskLive chat service for quick questions and help accessing online resources.
  • Online workshops are offered
  • Online drop-ins on Zoom are available every weekday 10.30-11.30am, with no appointments needed
  • Online appointments 30 minutes each are also available (groups with the same assignments are welcome)
  • Studying remotely: Get some tips on how to best set up your home environment and manage your study away from campus
  • Inclusive Education can be contacted at if you have any queries about support for disabilities, injuries and illnesses.

For general advice and access to all online support, the Learning, Teaching and Library website has a wide range of tips and advice to assist you including digital versions of all our handouts.

Labs and field trips

Refer to Akoraka |Learn for details.


LUSA course student representatives are available for each course. Contacts can be found on the Akoraka |Learn course site, or ask your course examiner or email the Student Advocacy and Voice representative from LUSA at

International student support

International students can contact our International Student Advisors, Denise Pelvin or Dee HannamSee offshore student support on LEARN.

Student Administration

Student Administration services such as scholarships, enrolment, course changes can be accessed by emailing

Student visa information

To keep updated on travel restrictions and visa information, visit the Immigration New Zealand website.


Guidelines for exams and assessments

Email with all enquiries, concerns or travel plans

Email us