The University is committed to supporting the academic success of all our students and ensuring that the semester proceeds as normally as possible
Regardless of the protection framework level, all course material will be available online via Akoraka |Learn
- Akoraka |Learn remains the main place for all course information.
- Any course updates or changes will be communicated via Akoraka |Learn
- You are encouraged to check Akoraka |Learn for details and changes on individual courses.
- If you have any questions or require more information, please contact your course examiners.
Exams and assessments
- Most exams, assessments, or alternative assessments scheduled in semester are online, with exceptions being labs or similar types of assessments.
- Guidelines for in-term tests and exams are available on Akoraka |Learn under exams and assessments.
What you need to know about teaching and assessments activities
Akoraka |Learn remains your central point of information and contact for all course outlines and updates.
Check you can access Akoraka |Learn on your device
So that we know you can access all assessment online via Akoraka |Learn wherever you are located, please answer these questions:
- Do you have your own device?
- Does your device have a webcam or microphone?
- Do you have an internet connection?
- Can you view this YouTube video?
If you answer “no” to any of these questions, or you experience any problems with your device or internet connection, please review this Online Technology Health Check for guidance on how to resolve common problems.
If you are still experiencing technical difficulties which prevent you from working or learning online, IT Services is available to assist, Monday – Friday, 8.30am-4.30pm:
- Log your query or problem and view frequently asked questions any time on the IT Service Portal (important to include your student ID, name and contact phone number).
- Phone: +64 3 423 0100 or Free phone: 0800 10 60 10 (NZ only).
Forgotten your Akoraka|Learn password?
Tips on studying remotely
Studying remotely comes with great opportunities to upskill (with time management, self-directed study and online tools). It can come with unique challenges as well. These five tips will help you succeed when studying in an online environment.
Details and support contacts
Lincoln University is all about you, and we are doing everything we can to make sure your learning programme proceeds as normally as possible.
Financial and technology assistance
It’s important to let us know if COVID-19 is impacting your financial situation and is preventing you from doing things like connecting with your loved ones, eating well, researching or studying to the best of your abilities.
There is a Financial Assistance Fund managed by the LU Students’ Association that supports eligible students with a range of needs to ensure you can maintain an acceptable standard of student life. If you are unsure if you qualify for financial help, we encourage you to contact LUSA.
Contact Kate Lindsay, LUSA Advocacy and Voice if you would like to discuss your financial circumstances in confidence. Phone 03 423 0582 or email [email protected].
Contact the Wellbeing team if you require support with accessing food or groceries. Email: [email protected] or Ph/txt: 021 589 475; mail: [email protected] or contact Victoria Askin, ph/txt: 022 126 7885.
StudyLink student loans and allowances
You will continue to get regular Student Allowance and Student Loan living costs payments if you are enrolled and studying. Answers to questions about Student Allowance and living cost payments can be found on the StudyLink website, this includes emergency assistance.
Microsoft Office 365 can be downloaded free for all registered Lincoln Students. It is a cloud-based email service provided through a partnership between the University and Microsoft. Information on your LU email and OneDrive is available on the Lincoln University ITS website.
A full list of all the ITS resources available to students can be found here, including information on accessing LEARN. If you are unable to find an appropriate solution please contact IT Services. You can can also phone +64 3 423 0100 or email IT Help.
The library is open under Orange, with extended hours available during the exam period. Online library services are on the LTL website or from the Akoraka |Learn homepage. AskLive chat on the LTL website is a quick way to ask any questions. Students can also book an online meeting with a learning advisor here.
In the event of a lockdown Learning, Teaching and Library will continue to offer a wide variety of online learning support services to help you with your study and assignments.
They can assist you with learning and study skills, careers and CVs, writing, maths and stats, English language, referencing and EndNote, and more.
- AskLive chat service for quick questions and help accessing online resources.
- Online Workshops are offered
- Online drop-ins on Zoom for quick questions every weekday 10.30-11.30am no appointments needed
- Online appointments 30 minutes each, groups with the same assignments welcome
- Studying remotely Tips on how to best set up your home environment and manage your study away from campus
- Inclusive Education can be contacted at [email protected] if you have any queries about support for disabilities, injuries and illnesses.
For general advice and access to all online support, the Learning, Teaching and Library website has a wide range of tips and advice to assist you including digital versions of all our handouts.
Labs and field trips
Refer to Akoraka |Learn for details.
LUSA course student representatives are available for each course. Contacts can be found on the Akoraka |Learn course site, or ask your course examiner or email the Student Advocacy and Voice representative from LUSA at [email protected].
International student support
Student Administration services such as scholarships, enrolment, course changes can be accessed by emailing [email protected]
Student visa information
To keep updated on travel restrictions and visa information, visit the Immigration New Zealand website.
Guidelines for exams and assessments
The potential exists with online examinations for you to temporarily lose your internet connection. This rarely happens, but if it does you need to know what to do.
If you experience issues with your exam on Akoraka|Learn
- First, restart your internet browser and try logging back into the course page
- If the above is not successful, restart your computer
- Do not contact the course examiner directly
In most cases, the connection will resume, and you will be able to continue your exam. If the issue persists, follow the steps below:
|Step 1 - loss of connection||Step 2 - Loss of connection for more than 5 minutes||Step 3 - total loss of connection|
If you lose your Akoraka|Learn connection during a final exam immediately text +64 21 911 113
Text messages not including this information cannot be logged for further action.
Any loss of connection for less than five minutes will be treated as a moderate impairment for the assessment.
If you lose your connection for longer than five minutes, email [email protected] with the same information as in step 1.
IT Services will then direct the Examinations Office to grant you an extension time.
Loss of connection for more than five minutes will be treated as a moderate to severe impairment for the assessment.
In the event of a total loss of internet and/or phone connection, in which you are unable to successfully complete the assessment, you should phone the Examinations Office on +64 3 423 0062 to advise this has happened, then apply for an aegrotat.
This must be done within two working days of the date of the assessment.
You will need to provide evidence of having completed steps 1 and 2 above.
These steps will ensure fairness if you do lose your internet connection and in particular, if it does not resume. In all cases, the instructions ensure that the problem is registered so that steps can be taken to remedy it. Do not contact the Examiner directly during the examination or final assessment.
The University is here to support you as you prepare for your exams and assessments. The guidelines below will give you the information you need to successfully complete your assessments and exams.
Key steps to follow
- Check the exam timetable, which is on the Akoraka |Learn homepage under Exam Timetable. Exam times can sometimes change. If there are any clashes, please contact Exam Help as soon as possible
- Continue to read all communications from your lecturer and course examiner and ask questions if you’re unsure about the situation for your specific courses
- Test your technology:
- Check that you have reliable internet access (try watching a video on YouTube)
- Ensure your computer is up-to-date by following the Online Technology Health Check
- Contact IT Help Services if you are experiencing technical problems, email IT Help Services, or phone +64 3 423 0100 or freephone (NZ) 0800 106010
- Check Akoraka |Learn for any course updates, as your examiner may schedule a practice run of your exam or assessment to ensure that your technology is working
Students outside of New Zealand
Students who are located outside of New Zealand have had specific times set for their exams. This will be communicated to you via your course examiner.
If your final assessment involves uploading completed work to Akoraka|Learn, you will need to click the box to confirm the University’s submission statement.
You should always check the submission link on Akoraka|Learn to make sure the upload has completed successfully. If you are unable to upload a final examination, you should immediately email your examination to the examiner with an explanation (this does not count as contacting the examiner during examination).
You can still apply for a COVID-19 aegrotat if you have experienced moderate to severe impairment for any assessment caused by any reason related to COVID-19. (An aegrotat is a form of special consideration in which the mark for an assignment is altered by the examiner to take account of extraordinary circumstances affecting the student.)
A link to the relevant forms and detailed information can be found on the Policies and Procedures menu on Akoraka|Learn under Aegrotat Process.
|When to apply||The application needed|
|I have an illness, an injury, or the effects of an illness or injury||Medical aegrotat application|
|I am affected by the illness or injury of a member of my family||Non-medical aegrotat application|
|I am affected by a mental health condition (new or existing)||Non-medical aegrotat application|
|I have a representative sporting or significant professional commitment that clashes with a scheduled assessment||Non-medical aegrotat application|
|I am affected by a bereavement or other serious personal matter||Non-medical aegrotat application|
|I am affected by bullying or abuse||Non-medical aegrotat application|
|COVID-19 has affected my location, accommodation, employment and/or internet access||COVID-19 aegrotat application|
|Members of my family are affected by COVID-19 and this has disrupted my studies||COVID-19 aegrotat application|
|I have acute or chronic physical or mental health problems caused by COVID-19||COVID-19 aegrotat application|
|I have missed an assessment or examination due to a mistake I have made (and I have not previously applied for a misadventure aegrotat)||Misadventure aegrotat application|
Inclusive Education support is available
Students requiring support from Inclusive Education during injury, illness or a chronic condition should continue to contact this service to discuss their needs.