Health, wellbeing and pastoral care

Student Health is open and available to help students

Please phone Student Health on 03 325 3835 if you need medical care. They will first arrange for a nurse to call you back to discuss your needs, then arrange a consult either by phone or video call. They can advise you on COVID 19 testing and vaccinations as well.

You can also contact the NZ COVID Healthline on 0800 358 5453 for advice.

If you have any cold, flu or COVID-19 symptoms, it is important to get a COVID test.
  • All University staff and students are required to complete and submit a COVID-19 Response Form in the event of:

    • Receiving a positive COVID-19 test result
    • Being notified by Public Health that they are a close contact
    • Having been in a listed exposure site on campus

All information collected is confidential and will only be used for the purpose of contact tracing. More information on the University’s protection of the privacy of personal information is available here

Even if you have not been deemed a close contact if you do become unwell or develop COVID-19 symptoms you are advised to get a test. 

Receiving a positive COVID-19 test resultBeing notified by Public Health that they are a close contactBeing notified by Public Health that they are a close contact

  • If you are living on campus or nearby and require a test, contact Student Health
  • If you are living in campus accommodation and have had a test, inform your RA directly after your test so they can arrange food to your door. Please stay in your room, only come out for the bathroom and please clean any areas you have used with the cleaning products provided
  • If you are not living on, or nearby campus and have cold, flu or COVID-19 symptoms, call Healthline, your doctor or iwi health provider. They will tell you if you should get a COVID-19 test 
  • It is important to self-isolate until your COVID test results are returned  

If you are unsure, contact the NZ COVID Healthline on 0800 358 5453 for advice

Find more information about COVID-19 testing on the Unite Against Covid-19 website 

Contact Student HealthStudent Health can support you with professional health, counselling or psychology services online via zoom or by phone. Phone: 03 325 3835. 

COVID-19 Vaccinations.  New Zealand’s COVID-19 vaccination programme is well underway.

International students and their families can get the free vaccination, it does not matter what your visa or citizen status is. Everyone currently located in New Zealand aged 12 or over is part of the vaccination programme.

Book your vaccination. Register your details or book online: or freephone: 0800 28 29 26, 8am – 8pm

Student Health (phone 03 325 3835) can help with COVID-19 vaccine queries. Students requiring assistance with bookings can contact Student Health.  This might be because you have e.g. pre-existing asthma, diabetes, severe mental health problems or are taking immunosuppressant medications.

More information on COVID-19 and the vaccine rollout

Looking after yourself

In situations like this, it is normal to experience a wide range of thoughts and emotions.

Common reactions could include:

  • Anxiety, worry or panic
  • Difficulty concentrating or sleeping
  • Anger, being snappy or irritable
  • Feelings of loss or grief.

It is important to monitor your own wellbeing by taking these thoughts and emotions seriously, but try not to let your concerns control your life.

Here are some ways you can manage fear, stress and anxiety:

  • Keep things in perspective, take a break from the news and focus on positive things
  • Be patient with yourself and others. Assume other people are trying to do the right thing
  • Find activities that give you a sense of mastery e.g. making the bed or going for a walk.
 Guidelines to download and keep
We are here to support you

If you would like to talk through your situation, your LU whānau is here to support you. It’s okay to need support.

 Contact Student Health

Student Health can support you with professional counselling or psychologist services online via zoom or by phone. Phone: 03 325 3835.

Here are some other people who can help:

See Student Support for more services and contacts.

External Services who can help
  • NZ COVID Healthline on 0800 358 5453
  • Mental health support - free call or text Need to Talk? on 1737 (NZ only) anytime to reach out to a trained counsellor. These confidential services are available 24/7, with interpreter services available in over 40 languages. Visit  
  • Diversity Counselling NZ – culturally responsive counselling and psychological services, ph: 021 0262 5587 between 9am-5pm or email: They will respond within 24 hours.
    • Support available to international students, migrants and former refugees and their families
    • Ethnic registered professional counsellors and clinical psychologists for people from Asian, Middle Eastern, Latin American, African and Continental European backgrounds (all age groups, all genders)
    • Services offered via Skype, Zoom and WhatsApp etc
    • Available in these languages: Bemba, Bengali, English, French, German, Hindi, Hungarian, Japanese, Korean, Mandarin, Nyanja, Punjabi, Sinhalese, Spanish, Tamil (for other languages they use professional interpreters).

Email with all enquiries or concerns

Email us