Health, wellbeing and pastoral care

Student Health remains open and available to help students

Please phone Student Health on 03 325 3835 if you need medical care. They will first arrange for a nurse to call you back to discuss your needs, then arrange a consult either by phone or video call. They can advise you on COVID testing and vaccinations as well.

You can also contact the NZ COVID Healthline on 0800 358 5453 for advice.

If you have any cold, flu or COVID-19 symptoms, it is important to get a COVID test.
  • If you are living on campus or nearby and require a test, contact Student Health
  • If you are living in campus accommodation and have had a test, inform your RA directly after your test so they can arrange food to your door. Please stay in your room, only come out for the bathroom and please clean any areas you have used with the cleaning products provided
  • If you are not living on, or nearby campus and have cold, flu or COVID-19 symptoms, call Healthline, your doctor or iwi health provider. They will tell you if you should get a COVID-19 test 
  • It is important to self-isolate until your COVID test results are returned  

If you are unsure, contact the NZ COVID Healthline on 0800 358 5453 for advice. Find more information about COVID-19 testing on the Unite Against Covid-19 website 

Contact Student Health 

Student Health can support you with professional health, counselling or psychology services online via zoom or by phone. Phone: 03 325 3835. 

COVID-19 Vaccinations

New Zealand’s COVID-19 vaccination programme is well underway and everyone in New Zealand aged 12 and over will be in 1 of 4 groups for their COVID-19 vaccination.

International students and their families can get the free vaccination, it does not matter what your visa or citizen status is. Everyone currently located in New Zealand aged 12 or over is part of the vaccination programme.

Find out what group you are in

See which of the vaccination rollout groups you fit into. Vaccinations are currently operating in Alert level 4 conditions.

If you are in Groups 1, 2, 3 you should have arranged your vaccination booking by now. Group 4 people aged 40 and over, and people aged 12 to 15 (with eligible parent or caregiver) are also eligible to book their vaccination now.

The remainder of Group 4 will be eligible to be vaccinated as follows:

  • Everyone aged 30 and over can book from Wednesday 25 August
  • Everyone aged 12 and over can book from Wednesday 1 September.
Book your vaccination

If you are in one of the eligible vaccination rollout groups, you can book your vaccination now. You do not have to wait to receive a notification or alert.

Register your details or book online: or freephone: 0800 28 29 26, 8am – 8pm

Student Health (phone 03 325 3835) can help with COVID-19 vaccine queries

Students requiring assistance with bookings, can contact Student Health on ph: 03 325 3835. This might be because you have e.g. pre-existing asthma, diabetes, severe mental health problems or are taking immunosuppressant medications.

More information on COVID-19 and the vaccine rollout
Looking after yourself

In situations like this it is normal to experience a wide range of thoughts and emotions. Common reactions could include:

  • Anxiety, worry or panic
  • Difficulty concentrating or sleeping
  • Anger, being snappy or irritable
  • Feelings of loss or grief.

It is important to monitor your own wellbeing by taking these thoughts and emotions seriously, but try not to let your concerns control your life. Here are some ways you can manage fear, stress and anxiety:

  • Keep things in perspective, take a break from the news and focus on positive things
  • Be patient with yourself and others. Assume other people are trying to do the right thing
  • Find activities that give you a sense of mastery e.g. making the bed or going for a walk.

We are here to support you

If you would like to talk through your situation, your LU whānau is here to support you. It’s okay to need support.

Contact Student Health

Student Health can support you with professional counselling or psychologist services online via zoom or by phone. Phone: 03 325 3835.

Here are some other people who can help:

  • LU wellbeing and sexual harm support: Email [email protected] or ph/txt: 021 589 475
  • Kairuruku Māori: Email [email protected] or ph/txt: 021 141 2361
  • Kairuruku Pasifika: Email [email protected] or ph/txt: 022 088 6715
  • LU International Advisors: Email [email protected]. Dee Hannam, ph/txt: 021 246 5233 or Denise Pelvin, ph/txt: 027 669 9248
  • LUSA Voice and Advocacy: Email [email protected] or ph: 03 423 0582
  • Free call or text Need to Talk any time at 1737 (NZ only), to reach out to a trained counsellor

See Student Support for more services and contacts.

External Services who can help
  • NZ COVID Healthline on 0800 358 5453
  • Mental health support - free call or text Need to Talk? on 1737 (NZ only) anytime to reach out to a trained counsellor. These confidential services are available 24/7, with interpreter services available in over 40 languages. Visit  
  • Diversity Counselling NZ – culturally responsive counselling and psychological services, ph: 021 0262 5587 between 9am-5pm or email: [email protected]. They will respond within 24 hours.
    • Support available to international students, migrants and former refugees and their families
    • Ethnic registered professional counsellors and clinical psychologists for people from Asian, Middle Eastern, Latin American, African and Continental European backgrounds (all age groups, all genders)
    • Services offered via Skype, Zoom and WhatsApp etc
    • Available in these languages: Bemba, Bengali, English, French, German, Hindi, Hungarian, Japanese, Korean, Mandarin, Nyanja, Punjabi, Sinhalese, Spanish, Tamil (for other languages they use professional interpreters).

Email [email protected] with all enquiries or concerns

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